Client Services & Support

The Client Services division of ITS offers technology support for students and employees. We have two physical locations on campus to provide a prompt response for all requests. 

Get Help

Contact the help desk to request assistance with a campus technology issue. Your request will be entered into our ticketing system so that it can be tracked and routed to the appropriate person or division.

Client Services North

Location:

Jasper Hall Basement, North Side

Hours:

Monday to Thursday 7:30 a.m. - 7 p.m.
Friday 7:30 a.m. - 5 p.m.

Client Services South

Location:

RLC 103 C

Hours:

Monday to Thursday 7:30 a.m.- 7 p.m.
Friday 7:30 a.m.- 5 p.m.

The Client Services Guarantee

During the hours of 7:30 a.m. - 5 p.m. (Fall & Spring) or 9 a.m. - 4:30 p.m. (Intercession, Spring Break, & Summer) when calling Client Services at x7973 you should receive a return call within 15 minutes of leaving a message if the call is not answered immediately. During the hours of 5 p.m. - 7 p.m. you should receive a return call within an hour of leaving a message if the call is not answered immediately. Messages left outside of normal hours of operation will be returned on the next business day.

Client Services Availability

Client Services relies heavily on student employees. Please note that there are periods of time when Client Services staff availability is low due to class schedules. During these periods, we will prioritize emergency classroom and network issues. All other issues will be addressed when more staff is available. These hours fluctuate from semester to semester. At the beginning of each semester, actual hours of low availability will be announced via an ITS blog post and MC announcements.

Support Outside of Normal Business Hours

Support outside of normal hours is by appointment only, is dependent on technician availability, and supervisor approval.

Client Services is Closed the following Fridays:

June 23 & 30
July 7, 14, 21, & 28
August 4, 11, & 18

Report Issues or Provide Us with Feedback

For your convenience, you may report issues or provide ITS with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus. You may also do so from any ITS webpage.

 Tell ITS