The Client Services division of ITS offers technology support for students and employees. We also provide training on a wide range of technology solutions.
How Can We Help You?
Client Services provides support via a Help Desk / Ticketing System, in-person, and via a self-help Knowledge Base.
Contact the Help Desk
Contact the help desk to request assistance with a campus technology issue. Your request will be entered into our ticketing system so that it can be tracked and routed to the appropriate person or division.
Our Knowledge Base contains articles created by our support staff who have experience providing technology support and resolving issues for our customers. It is constantly being updated, expanded, and refined to ensure that you have access to the very latest information.
The Client Services Guarantee and Availability
During the hours of 7:30 a.m. - 5 p.m. (Fall & Spring) or 9 a.m. - 4:30 p.m. (Intercession, Spring Break, & Summer) when calling Client Services at x7973 you should receive a return call within 15 minutes of leaving a message if the call is not answered immediately. During the hours of 5 p.m. - 7 p.m. you should receive a return call within an hour of leaving a message if the call is not answered immediately. Messages left outside of normal hours of operation will be returned on the next business day.
Client Services relies heavily on student employees. Please note that there are periods of time when Client Services staff availability is low due to class schedules. During these periods, we will prioritize emergency classroom and network issues. All other issues will be addressed when more staff is available. These hours fluctuate from semester to semester. At the beginning of each semester, actual hours of low availability will be announced via an ITS blog post and MC announcements.
Support Outside of Normal Business Hours
Support outside of normal hours is by appointment only, is dependent on technician availability, and supervisor approval.
For your convenience, you may report issues or provide ITS with feedback by double clicking on the Tell ITS icon on the desktop of all public computers on campus. You may also do so from any ITS webpage.
Check our Service Reports for reports generated by our ticketing and project management system. Reports include data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.
ITS provides specialty training in various topics, and can consult with you to find a training solution to fit your need.