Grievance Procedure

It is the policy of Manhattan College not to discriminate on the basis of disability. Manhattan College has adopted an internal procedure that provides for the prompt and equitable resolution of complaints alleging conditions prohibited by Section 504 of the Rehabilitation Act (Section 504) and the Americans with Disabilities Act (ADA). Section 504 and the ADA prohibit discrimination on the basis of disability in education and employment opportunities at Manhattan College and prohibit retaliation against anyone who files a complaint or a grievance under this procedure or cooperates in the investigation of a complaint or grievance. The following grievance procedures are designed to address concerns about unequal treatment on the basis of disability.

Filing a Grievance

  • Complaints should be addressed to the Director of the Specialized Resource Center (for student complaints) or the Associate Vice President of Human Resources (for employee, applicant, external complaints) who will forward the complaint to the ADA Coordinator.
  • Complaints should be in writing, contain the name and contact information of the person filing it, and briefly describe the issue.
  • The ADA Coordinator will investigate the matter and will afford all parties an opportunity to submit relevant information.
  • A written determination and a description of the resolution shall be issued by the ADA Coordinator.
  • The ADA Coordinator shall maintain records relating to complaints filed.

Requests for Reconsideration

Student Complaints

  • Student requests for reconsideration of the ADA Coordinator’s decision and resolution of the case should be made in writing within 10 work days to the College’s Assistant Vice President for Academic Success, Marisa Passafiume (718-862-7796), who will convene the Manhattan College Mediation Board.
  • The Assistant Vice President for Academic Success will issue a determination of the Mediation Board within 10 work days after the request for reconsideration.

Employee Complaints

  • Employee requests for reconsideration of the ADA Coordinator’s decision and resolution of the case should be made within 10 work days to the College’s Vice President for Human Resources, Barbara Fabé (718-862-7922), who will convene the Manhattan College Mediation Board.
  • The Vice President for Human Resources will issue a determination of the Mediation Board within 10 workdays after the request for reconsideration.

These rules shall be construed to protect the substantive rights of interested persons, to meet appropriate due process standards and to assure that Manhattan College complies with Section 504 and the ADA.