Grievance Procedure

It is the policy of Manhattan College not to discriminate on the basis of disability. Manhattan College has adopted an internal procedure that provides for the prompt and equitable resolution of complaints alleging conditions prohibited by Section 504 of the Rehabilitation Act (Section 504) and the Americans with Disabilities Act (ADA). Section 504 and the ADA prohibit discrimination on the basis of disability in education and employment opportunities at Manhattan College and prohibit retaliation against anyone who files a complaint or a grievance under this procedure or cooperates in the investigation of a complaint or grievance. The following grievance procedures are designed to address concerns about unequal treatment on the basis of disability.

Filing a Grievance

For Students:

STEP ONE:  INFORMAL MEETING

A student who wishes to raise an issue regarding an accommodation decision should promptly meet with a staff member at the SRC to seek an informal resolution of the issue using this link to schedule an appointment.  A student should provide as many details and specifics as possible during this meeting to assist the SRC in understanding the problem and achieving a prompt resolution. These details can include a timeline, emails or additional documentation not previously presented.  If there is new supporting documentation presented, it will be reviewed by either the SRC for academic accommodations or the Housing Committee for housing requests.  If an informal solution isn’t achieved, the student can file a formal grievance within 14 business days of meeting with the SRC.  

STEP TWO:  FORMAL GRIEVANCE

The formal grievance should include all relevant details and any pertinent documents (timeline, emails, and documentation) and should be submitted to the Assistant Vice President of Academic Success, Marisa Passafiume. Formal grievances can be submitted via this form.  The purpose of the review is to determine whether or not there is substantial evidence to support the grievance and, if there is, what resolution could correct the situation. Information and documentation relevant to the matter may be requested from the involved parties, and the student filing the grievance will have an opportunity to be heard in person, if requested. The determination and a brief written summary for the basis of the determination will be provided to the student at the conclusion. This determination will be made within 14 business days from receipt of the formal grievance.

FINAL STEP:  APPEAL OF FORMAL GRIEVANCE DETERMINATION

A student may appeal the determination of a formal grievance via this form within 14 days of receipt of the  determination. The Grievance Review Committee will review the formal grievance then make a determination after a formal review is conducted. This may include a request for additional information from the student.  An appeal is permitted when there is new information that was not previously reviewed, or where there was a material procedural error in how the grievance was processed. The student should state the reasons supporting the appeal.  The Grievance Review Committee reviewing the appeal will provide a written decision within 14 business days from receipt of the appeal.  The decision on the appeal is final.

For Employees:

  • Complaints should be addressed to the Associate Vice President of Human Resources, Vicki Cowen (718-862-7398) for employee, applicant, external complaints, who will serve as Grievance Coordinator.
  • Employee requests for reconsideration of the Grievance Coordinator’s decision and resolution of the case should be made within a reasonable amount of time to the College’s Vice President for Human Resources, Barbara Fabé (718-862-7922), who will convene the Manhattan College Grievance Review Committee.
  • The Vice President for Human Resources will issue a determination of the Grievance Review Committee within a reasonable amount of time after the request for reconsideration.

These rules shall be construed to protect the substantive rights of interested persons, to meet appropriate due process standards and to assure that Manhattan College complies with Section 504 and the ADA.